PRIVACY POLICY

OVERVIEW

Universal Learning Group is subject to the Australian Privacy Act 1988.

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This Act gives people some control over the personal information they provide to a company and the right to know how it will be used.

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This Web Privacy Statement outlines how Universal Learning Group deals with personal information related to our website. Users of our website are entitled to expect that any information collected will be treated within the terms of the Australian privacy responsibilities and obligations.

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What is personal information?

Personal information includes any information or opinion about an individual whose identity is apparent or can be readily identified from the information or opinion.

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For further information visit the Office of the Privacy Commissioner website.

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What information do we collect automatically?
When you look at Universal Learning Group’s website, our computers record your visit and log the following information for statistical purposes:

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• the Internet Protocol address from which we receive the request

• the date and time our server received the request

• the pages, documents and files you requested

• the address of the resource which provided the link followed, if any, to Universal Learning Group’ s website

• the type of browser and, in some cases, the operating system used

• in some cases, data you send to our website from web forms (e.g. search terms).

• Some sections of Universal Learning Group’s website use standard industry technologies, for example ‘cookies’, to do this.

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What do we do with the information collected automatically?

The anonymous information collected during each visit is collated for analysis. It is then evaluated and published in reports that show Universal Learning Group’s usage patterns and identify popular areas of the website. This helps us to improve and develop the website and its services.

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For security reasons, Universal Learning Group uses software programs to monitor network traffic and identify unauthorised attempts to upload or change information, or otherwise cause damage.

 

What won’t we do with the information collected automatically?

No attempt will be made to identify individual users or their browsing activities except for when, in the unlikely event of an investigation, a law enforcement agency may exercise a warrant to inspect Universal Learning Group logs. Apart from an occasion when it may be required to do so by law, Universal Learning Group will not disclose your personal information to a third party, other than a contractor responsible for statistical analysis or web development, and then for those purposes only, unless you have authorised it to do so.

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What exceptions are there to this rule?
Universal Learning Group will gather more extensive information than stated above in the following circumstances:

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• unauthorised attempts to access files other than those published on Universal Learning Group’s website

• unauthorised tampering or interference with files published on Universal Learning Group’s website

• unauthorised attempts by other websites to index the contents of Universal Learning Group’s website

• attempts to intercept messages of other Universal Learning Group’s website users

• communications which are defamatory, abusive, vilify individuals or groups or give rise to a suspicion that an offence is being committed

• attempts to otherwise compromise the security of the Universal Learning Group web server, breach Australian laws, or interfere with the use of the Universal Learning Group website by other users.

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Universal Learning Group reserves the right to make disclosures to relevant authorities where the use of our website raises concern that an offence is being, or has been, committed.

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In the unlikely event of an investigation, Universal Learning Group will provide data access to any law enforcement agency that may exercise a warrant to inspect Universal Learning Group logs.

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Who has access to raw data automatically captured by our website?
Universal Learning Group captures web access information on its own computers.

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Access to the raw data on the web server is restricted to a limited number of staff and contractors who analyse and report on the success of the website in order to meet Universal Learning Group communication and access objectives.

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Is data stored in a secure way?

Universal Learning Group’s website has security measures in place to protect against loss, misuse and alteration of information under our control. However, no system is 100% secure. We meet legislative requirements and follow industry best practice to ensure the security of the website. Universal Learning Group only uses contractors for the purposes of electronic storage if those contractors have agreed to comply with Universal Learning Group’s privacy requirements.

If you do not wish to use the Internet, you can contact Universal Learning Group by telephone, fax or mail.

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Do we record email addresses?

Universal Learning Group will only record your email address if you enter it into a web form or send us a message. This information may be used and disclosed to contractors responsible for the delivery of an Universal Learning Group service or activity. It will only be used for a purpose for which it has been provided or otherwise with your consent.

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How do we deal with personal information requested from you?

To make use of certain features of this website, visitors may need to register or to provide detailed personal information for another purpose. We collect and retain this information for the purpose for which it has been provided.

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This information may be used by Universal Learning Group and disclosed to contractors responsible for the delivery of an Universal Learning Group service or activity. It will only be used for a purpose for which it has been provided or otherwise with your consent. A record of your inquiry will also be collected for statistical purposes, to determine usage of our services and provide information for future improvements.

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From time to time Universal Learning Group may request personal information via surveys. Participation in these surveys is completely voluntary. Information that you provide will be de-identified and aggregated to allow us to monitor and improve the use and satisfaction of the Universal Learning Group site. The aggregated information will only be shared with third parties in its de-identified form.

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Do we publish personal information on this website?

Universal Learning Group will only publish personal information on this website if it has been collected for this purpose with your knowledge and consent.

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When giving such consent you should be aware that information published on this website is accessible to millions of users from all over the world, that it will be indexed by search engines and that it may be copied and used by any web user. This means that once the information is published on this website, Universal Learning Group will have no control over its subsequent use and disclosure.

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Names and email addresses of Universal Learning Group staff appearing on this website are provided with their knowledge and consent.

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Under no circumstances will Universal Learning Group sell or receive payment for licensing or disclosing your personal information.

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What about external links?

This site may contain links to other sites, including to access products and services offered by third parties. Universal Learning Group is not responsible for the privacy practices or the content of such websites and use of any information you provide is governed by any privacy policy of the operator of the site you visit.

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Can I access and correct my personal information?
You have the right to access your personal information.

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Universal Learning Group will take reasonable steps to ensure your personal information is accurate, complete and up-to-date. Should you wish to access or amend this information, please contact Universal Learning Group’s Privacy Contact Officer/ Compliance official.

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If you no longer wish to receive any communications, or want to be removed from any Universal Learning Group database, please contact the service identified on the relevant feature page, or Universal Learning Group’s Privacy Contact Officer/ Compliance official.

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​Disclaimer Notice

While the Universal Learning Group (ULG) wish to provide accurate material on its web site, it gives no warranty concerning the accuracy of the information and material provided by this service. Users of our website should refer to the originating body sourcing the documents for confirmation of the accuracy of the information and the material.

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Universal Learning Group (ULG) also provides hypertext links to a number of external websites, but does not take any responsibility for information and material on these external sites.

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The user of the link is responsible for the downloading of any linked information and material and/or any fees or charges incurred by the downloading of this material.

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Downloading of images and/or text without the permission of the copyright owner may breach Australian and international copyright laws.