​STUDENT SUPPORT
​STUDENT ORIENTATION PLAN
At ULG, orientation seminars are provided to all commencing students at the start of each semester. The program is designed to help students become familiar with the institute and its facilities, as well as introduce them to key members of the faculty and staff. Students will also receive guidance on the enrolment process and participate in activities aimed at ensuring a smooth transition into their studies.
LIBRARY
The ULG Melbourne campus has library facilities available to all enrolled students. The books in the library can be accessed through the library desk. Students can also take advantage of the library space which is located on Level 1 of the building. The library is open to students 5 days a week.
STUDENT ENGAGEMENT AND WELFARE
Student Support Services
ULG is dedicated to supporting students throughout their studies. A range of support services is available to address students' academic and personal needs, ensuring their welfare is prioritized at all times.
Engagement Activities and Events
ULG offers an engaging calendar of activities and events to enhance the student experience. These include excursions, cultural events, and social opportunities, allowing students to explore Melbourne, connect with their peers, and foster a sense of community.
COMPUTER LABS
At ULG, computer labs are available to teachers and students for both educational and recreational purposes. There is no extra charge to access the high-speed internet that is connected to the lab PCs.
HEALTH INSURANCE
Australia has a special system of health cover for international students called Overseas Student Health Cover (OSHC). All international students are required to purchase OSHC before arriving in Australia to ensure they are covered from the moment they land. The Department of Home Affairs mandates maintaining OSHC for the entire duration of your student visa.
ULG has partnered with Bupa Health Insurance, a leading OSHC provider, to offer students access to quality health services and support. Bupa provides access to a range of healthcare facilities, including private hospitals, and offers additional benefits such as a 24-hour student advice line for medical assistance.
ENGLISH LANGUAGE AND ACADEMIC SKILLS IMPROVEMENT
ULG provides a range of support services to help students excel in their studies. These include English language consultations, workshops on academic skills, and guidance on using educational tools like the Learning Management System (LMS).
Students can also access additional resources to enhance skills such as critical thinking, referencing, and digital literacy, ensuring they are well-prepared for their coursework.
ENGLISH LANGUAGE AND MATHEMATICS ASSESMENT (ELMA)
English Language and Mathematics assessment is conducted during orientation week for new students. Students who are unsuccessful in attaining the required ELMA score will then be offered further language/ literacy support.
Study support will provide tutoring sessions where the main areas in which the students are struggling can be addressed including:
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Linear Algebra for Factorization and Orthogonalization
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Linear Algebra in Graphs and Networks
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Linear Programming
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Statistics for Data Analytics
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Markov Matrices and Stochastic Matrices
COMPLAINT AND APPEALS
At ULG we want to ensure that our students have an enjoyable and valuable learning experience. During the course, problems arise. If students are not happy with decisions, they may submit an appeal for review. Once the complaint is submitted, it is handled fairly and dealt with in a way that will not cause any future complications.
STUDENT COUNSELLING
Students can seek advice from student counsellors for certain matters related to their study and living in Australia. These matters can include homesickness, understanding and getting familiar with Australian culture, relationship concerns, managing stress and anxiety, social isolation and loneliness, improving study habits and managing exam pressure. Counselling sessions are confidential. We take responsibility to support our students through their journey of career advancement. Students will be encouraged to take workshops which are designed to help them through the above discussed difficulties that can be faced in a normal student life.
STUDENT WIFI
Students are welcome to join our Wi-Fi network at no additional cost. Yes, that is correct. We have free student Wi-Fi. To attain the username and password to login, feel free to visit the friendly reception team located on Level 1.
CAFETERIA
The cafeteria is located on Level 2 of the building where you can have the perfect cup of coffee for just $2.50. The cafeteria is quite a busy place as the barista interns do their practical tests using the cafeteria facilities. It not only gives them an experience of a café storefront but also encourages them to meet the student community.
OTHER SUPPORT
UHE provides a dedicated student services officer who can support students with all aspects of their academic life and any other personal problems. Your student services officer at ULG can support you with:
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IT support
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Moodle login and access support
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Turn it in support
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Computer access support
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Student ID card
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Wi-Fi access
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Study guidelines
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Any difficulties with your study
